Time and tracking

We monitor service items electronically

We track every time-bound service within CODE in our electronic systems and notify relevant teams and clients before deadlines.

Tracking mechanisms

We monitor your operation files live to avoid missing critical times and provide up-to-date information at every step.

  • Electronic tracking of service items and SLAs
  • Automatic notifications before due dates
  • Simultaneous alerts for relevant teams and clients

Information flows

We share each service item’s status via a central dashboard to help your teams plan.

  • Daily status reports and summary boards
  • SMS/email alerts for critical dates
  • Proactive action plans for delay risks

Performance indicators

100%Pre-deadline notification target
24/7Access to monitoring and alerts
<1 hrCritical action alert time

Support packages

We offer additional reporting and tracking solutions to keep your operations transparent and predictable.

  • SLA design and performance review sessions
  • Process improvement suggestions and monitoring plans
  • Training on the tracking system for client teams